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JOB TITLE:        Credentialing and Licensing Assistant

 

REPORTS TO:    Manager of Credentialing and Licensing Operations

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging a long history of success in the medical image industry. For 20 years NucleusHealth (formerly known as StatRad) has provided high quality interpretation of medical images through its award winning teleradiology services, and along the way developed innovate technologies to ensure images and services are delivered with unsurpassed speed, security, and quality. NucleusHealth’s latest web based technology is revolutionizing the industry by providing a fundamentally new way for the ingestion, delivery, transfer and storage of medical images. Our goal is to facilitate a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its software as a service (SaaS) and as a platform (PaaS).

 

POSITION OVERVIEW

The Credentialing/Administrative Assistant assists the Director of Credentialing and Licensing in all aspects of licensing and credentialing NucleusHealth radiologists, on behalf of NucleusHealth and its clients, which are located across the country.  The Credentialing/Administrative Assistant works hand-in-hand with their director and department colleagues, as well as with the other areas of the company.

 

PRIMARY RESPONSIBILITIES 

  • Completing/processing initial and reappointment applications
  • Assisting with physician licensing
  • Ensuring timely renewal of licenses and certificates
  • Keeping track of all credentialing requirements
  • Responding to medical staff office requests
  • Updating physician and medical staff documents
  • Sorting daily credentialing mail/faxes/emails
  • Creating USPS labels and tracking delivery date
  • Filing and archiving
  • Ability to integrate new responsibilities into current job description when needed
  • General office duties including, but not limited to, answering phones, emailing, faxing, making copies, scanning documents, opening and sorting mail, etc.

 

REQUIREMENTS

  • Bachelor’s Degree
  • Credentialing experience preferred, but not required
  • Office equipment (phone, fax, etc.) and computer proficiency necessary, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe
  • Must be able to learn quickly and work with minimal supervision
  • Ability to effectively prioritize and execute tasks in a high-volume, high-pressure environment
  • Strong customer service orientation and focus
  • Must be reliable and possess extreme attention to detail and documentation
  • Excellent interpersonal and communication skills, both oral and written

 

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego
  • Full time, non-exempt position, with some overtime required
Filter by location: All Remote San Diego

Credentialing and Licensing Assistant

San Diego / Corporate Office

Full-Time

Cloud Architect

Remote / Remote

Full-Time

IT Intern

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Technical Implementation Specialist

San Diego / Corporate Office

Full-Time

JOB TITLE:         IT Intern

REPORTS TO:    Director of IT

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in launching a disruptive technology that is revolutionizing the way that medical images are viewed and shared. NucleusHealth is an innovative teleradiology service provider and medical imaging technology company. Our technology is focused on cloud-based medical image management and interpretation that advances patient care by facilitating a global image exchange accessible by patients, physicians and health care networks. The company offers award-winning teleradiology services through StatRad and SaaS and PaaS technology licensing through Nucleus.io.

 

POSITION OVERVIEW

Under general direction of the Senior IT Engineer, the IT Intern will participate in projects with the Director of IT and the Senior IT Engineer.

 

PRIMARY RESPONSIBILITIES

  • Install, configure, maintain and troubleshoot end user desktops/laptops
  • Deploy end-user workstations and laptops
  • Replicate user issues and perform troubleshooting
  • Ensure procedure is followed and documentation is adequate for all tickets prior to closing
  • Install and support MS Office, Outlook, Lync, Visio and other MS Office applications
  • Perform active directory maintenance such as password resets and granting permissions
  • Basic support of user VOIP and IP telephones
  • Work under direct supervision of the Senior IT Engineer and Director of IT
  • Ensure the completion of assigned tasks within established deadlines
  • Other tasks and projects as assigned

 

JOB REQUIREMENTS AND SKILLS

  • Must demonstrate diplomacy, professionalism, and confidentiality
  • Strong technical, analytical, and problem solving skills
  • Ability to work independently and on multiple concurrent tasks/activities
  • Strong written and oral communication skills
  • Ability to raise issues within vital team in a proactive, professional manner
  • Willingness to work effectively both independently and on a team

 

EDUCATION AND TRAINING

  • Currently pursuing a Bachelor’s degree or experience in related field
  • Strong working experience using Microsoft Office (Excel, Word, and Outlook)

 

WORK LOCATION AND CONDITIONS

  • Work onsite at the corporate offices in San Diego
  • Job Type: Internship
Filter by location: All Remote San Diego

Credentialing and Licensing Assistant

San Diego / Corporate Office

Full-Time

Cloud Architect

Remote / Remote

Full-Time

IT Intern

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Technical Implementation Specialist

San Diego / Corporate Office

Full-Time

JOB TITLE:         PACS Analyst 

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

BASIC FUNCTION

The PACS Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems.   This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs.  The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee.  This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.  Resolve application incidents, maintenance items, and enhancement requests.  Perform daily monitoring of applications in production use.  Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services.  Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.  Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures.  Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
  • Resolve application incidents, maintenance items, and enhancement requests.
  • Perform daily monitoring of applications in production use.
  • Coordinate application support with other information technology teams including Infrastructure, devops, and client services.
  • Modify tables/master files, make additions and changes under the direction of senior team members.
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • 1-3 years’ systems analysis experience administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis.
  • Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
    Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Other duties as assigned by IT management

 

REQUIREMENTS / QUALIFICATIONS

  • 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
  • 1-3 years of experience of hospital imaging department processes and workflow
  • 1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities.
  • 2-3 years of strong remote customer technical support experience
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Excellent interpersonal and communication skills, both oral and written
  • Experience working in a team-oriented, collaborative environment
  • End-user support in a multiplatform environment (mostly windows)
  • Document management systems and help desk software a plus.

  

PREFERRED QUALIFICATIONS 

  • Associate’s Degree in Biomedical Technology, Information Technology, or other related major
  • 1-3 years of HL7
  • 1-3 years of DICOM experience – (Protocol, syntax and compression ratios)
  • Work experience with PACS vendor applications preferably FUJI Synapse PACS, AGFA,
  • Work experience with Nuance Powerscribe 360 Voice Recognition, and Imaging Modality integration
  • Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
  • Experience with Office 365 and SharePoint desired
  • Basic understanding of IP routing
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

 

WORK LOCATION AND CONDITIONS

  • San Diego preferred, remote work environment considered for 2nd or 3rd shift
  • Travel <5% with occasional travel to customer locations to perform maintenance or installs
  • After hours on-call support will be required (weekends and holidays included)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Inspection and installation of cables in floors, ceilings, under desks, and behind furniture
  • Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals
Filter by location: All Remote San Diego

Credentialing and Licensing Assistant

San Diego / Corporate Office

Full-Time

Cloud Architect

Remote / Remote

Full-Time

IT Intern

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Technical Implementation Specialist

San Diego / Corporate Office

Full-Time

JOB TITLE:         Technical Implementation Specialist

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

POSITION OVERVIEW

We are looking to build our team with a Technical Implementation Specialist (TIS) for our growing teleradiology services. This position will be responsible for the on-time delivery of all implementation projects and ensuring that each Customer, at go live, is optimally set up to succeed. This person will be responsible for all project management responsibilities during implementation along with technical implementation tasks while coordinating activities between the various departments that need to be engaged, and meeting Customer expectations.   This person will also assist with supporting already implemented teleradiology customers alongside our existing support team.

 

GENERAL RESPONSIBILITIES

  • Manage timely delivery of StatRad PACS implementation projects with bi-directional interfaces
  • Create, build, and test HL7 interfaces
  • Knowledge of PACS and RIS workflows within healthcare organizations strongly preferred
  • Work collaboratively with clients to assess workflows and recommend strategies to efficiently integrate StatRad services
  • Support and escalate issues while managing communication with clients until resolution
  • Proactively identify risks/issues so mitigation plans can be implemented
  • Deliver end user training on software
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Contribute to maintaining strong client relationships by providing top quality customer service
  • Proactively identify client questions or issues, prioritize and provide the best possible resolution with the client’s strategic or tactical objectives in mind
  • Work with client services support team to provide tier 1 client support
  • Follow-up on client support inquires in timely manner to verify client request has fully been addressed or resolved
  • Document all client communication within JIRA ticketing system
  • Conduct product testing procedures as needed for new releases representing both customer operations and client needs when applicable
  • Perform miscellaneous job-related duties as assigned

 

REQUIREMENTS 

  • Bachelor’s Degree required
  • 3-5 years’ experience with PACS, RIS, voice recognition or other clinical healthcare IT applications (EMR, etc.)
  • 2-3 years of HL7 interface experience
  • Working experience with JavaScript
  • Radiology workflow knowledge
  • Prepares project plans
  • Leads projects with guidance
  • Prior technical software implementation experience, preferably in the healthcare industry
  • Strong attention to detail with ability to coordinate multiple projects at once
  • Must be able to work independently, multi-task and prioritize responsibilities
  • Work in a professional manner to maintain/build customer relationships
  • Exceptional organization and time management skills
  • Excellent communications skills, both written and spoken
  • Extensive experience with MS Office Suite skills, including Excel, Word, PowerPoint, Adobe Acrobat and Visio, with expert skills utilizing Outlook
  • Knowledge of OS/application deployment technologies
  • Ability to learn proprietary software thoroughly and efficiently
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Knowledge of applicable data privacy practices and laws
  • Ability to lift 50 pounds

 

PREFERRED

  • PACS Administrator experience
  • Radiology procedure knowledge such as CT, MRI, Diagnostic X RAY and US.
  • CIIP certification

 

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego, CA
  • Minimal travel (potentially to customer sites) estimated 5-10%
  • Full time position
Filter by location: All Remote San Diego

Credentialing and Licensing Assistant

San Diego / Corporate Office

Full-Time

Cloud Architect

Remote / Remote

Full-Time

IT Intern

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Technical Implementation Specialist

San Diego / Corporate Office

Full-Time