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JOB TITLE:  Credentialing/Administrative Assistant

REPORTS TO:  Manager of Credentialing and Licensing Operations

COMPANY OVERVIEW

This is a unique opportunity to join a company that is partnering with the best radiology practices and departments in the industry to ultimately accelerate patient care paths. The technology that we use is focused on cloud-based medical image management and interpretation that advances patient care by facilitating a global image exchange accessible by patients, physicians, and health care networks.

POSITION OVERVIEW

The Credentialing/Administrative Assistant assists the Director of Credentialing and Licensing in all aspects of licensing and credentialing NucleusHealth radiologists, on behalf of NucleusHealth and its clients, which are located across the country.  The Credentialing/Administrative Assistant works hand-in-hand with their director and department colleagues, as well as with the other areas of the company.

PRIMARY RESPONSIBILITIES

  • Completing/processing initial and reappointment applications
  • Assisting with physician licensing
  • Ensuring timely renewal of licenses and certificates
  • Keeping track of all credentialing requirements
  • Responding to medical staff office requests
  • Updating physician and medical staff documents
  • Sorting daily credentialing mail/faxes/emails
  • Creating USPS labels and tracking delivery date
  • Filing and archiving
  • Ability to integrate new responsibilities into current job description when needed
  • General office duties including, but not limited to, answering phones, emailing, faxing, making copies, scanning documents, opening and sorting mail, etc.

JOB REQUIREMENTS AND SKILLS

  • Bachelor’s Degree
  • Credentialing experience preferred, but not required
  • Office equipment (phone, fax, etc.) and computer proficiency necessary, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe
  • Must be able to learn quickly and work with minimal supervision
  • Ability to effectively prioritize and execute tasks in a high-volume, high-pressure environment
  • Strong customer service orientation and focus
  • Must be reliable and possess extreme attention to detail and documentation
  • Excellent interpersonal and communication skills, both oral and written

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego
  • Full time, non-exempt position, with some overtime required
Filter by location: All San Diego

Business Development Associate

San Diego / Corporate Office

Full-Time

Credentialing/Administrative Assistant

San Diego / Corporate Office

Full-Time

IT Analyst

San Diego / Corporate Office

Full-Time

Teleradiology Coordinator

San Diego / Remote

Full-Time

JOB TITLE: PACS Analyst (1st & 2nd Shift)

REPORTS TO: Director of IT

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is partnering with the best radiology practices and departments in the industry to ultimately accelerate patient care paths. The technology that we use is focused on cloud-based medical image management and interpretation that advances patient care by facilitating a global image exchange accessible by patients, physicians, and health care networks.

 

POSITION OVERVIEW

The IT Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems. This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs. The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee. This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required. Resolve application incidents, maintenance items, and enhancement requests. Perform daily monitoring of applications in production use. Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services. Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases. Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures. Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
  • Resolve application incidents, maintenance items, and enhancement requests.
  • Perform daily monitoring of applications in production use.
  • Coordinate application support with other information technology teams including Infrastructure, devops, and client services.
  • Modify tables/master files, make additions and changes under the direction of senior team members.
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • 1-3 years’ systems analysis experience administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis.
  • Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Other duties as assigned by IT management

 

JOB REQUIREMENTS / QUALIFICATIONS

  • 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
  • 1-3 years of experience of hospital imaging department processes and workflow
  • 1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities.
  • 2-3 years of strong remote customer technical support experience
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Excellent interpersonal and communication skills, both oral and written
  • Experience working in a team-oriented, collaborative environment
  • End-user support in a multi-platform environment (mostly windows)
  • Document management systems and help desk software a plus.

 

PREFERRED QUALIFICATIONS

  • Associate degree in Biomedical Technology, Information Technology, or other related major
  • 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
  • 1-3 years of HL7
  • 1-3 years of DICOM experience – (Protocol, syntax and compression ratios)
  • Work experience with PACS vendor applications preferably FUJI Synapse PACS, AGFA,
  • Work experience with Nuance Powerscribe 360 Voice Recognition, and Imaging Modality integration
  • Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
  • Experience with Office 365 and SharePoint desired
  • Basic understanding of IP routing
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

 

WORK LOCATION AND CONDITIONS

  • San Diego, CA preferred. Open to remote work for 2nd and 3rd shift
  • Travel <5% with occasional travel to customer locations to perform maintenance or installs
  • After hours on-call support will be required (weekends and holidays included)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Inspection and installation of cables in floors, ceilings, under desks, and behind furniture
  • Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals
  • Job Type: Full time, Non-Exempt
Filter by location: All San Diego

Business Development Associate

San Diego / Corporate Office

Full-Time

Credentialing/Administrative Assistant

San Diego / Corporate Office

Full-Time

IT Analyst

San Diego / Corporate Office

Full-Time

Teleradiology Coordinator

San Diego / Remote

Full-Time

JOB TITLE:  Teleradiology Coordinator

REPORTS TO:  Coordinator Manager

COMPANY OVERVIEW

This is a unique opportunity to join a company that is partnering with the best radiology practices and departments in the industry to ultimately accelerate patient care paths. The technology that we use is focused on cloud-based medical image management and interpretation that advances patient care by facilitating a global image exchange accessible by patients, physicians, and health care networks.

POSITION OVERVIEW

The Teleradiology Coordinator is a dynamic, fast paced, position which enables you to impact people’s lives by assisting our radiologists to view patient images in a timely manner from client hospitals around the U.S.  You will commit to working varied NIGHT SHIFTS between 5pm and 8am, including weekends and holidays as well as some weekend days.  This is full time position.

PRIMARY RESPONSIBILITIES

  • In a fast paced, night (and some weekends) environment, answer telephones, take accurate messages, and screen and direct telephone calls for the radiologists in a professional manner
  • Initiate and receive all telephone calls and report transmissions from clientele
  • Provide excellent customer service to clientele at all times
  • Ready patient studies for interpretation in Exam Manager, a proprietary software package
  • Before cases are set ready to be read by the radiologist:
    • Ensure all images have arrived
    • Retrieve all recent related prior images & reports
    • Attach any faxes that have arrived to the correct study
  • Utilize software programs efficiently and trouble shoot computers with aide of IT when needed

JOB REQUIREMENTS AND SKILLS

  • Must be able to work independently at night (and some weekends) from your own home environment
  • Provide administrative and organizational support to the radiologists and clients
  • Must be computer literate in multiple disciplines and able to learn proprietary software
  • Excellent Interpersonal skills, strong oral and written communication skills required
  • Must be able to multi-task, pay strict attention to detail, and prioritize responsibilities
  • Work in a professional manner to maintain and build customer relations

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree or equivalent preferred
  • Prior work experience in a hospital/medical/veterinary/dental setting preferred
  • PACS/Radiology/Medical Literacy a plus
  • Strong aptitude in math, organization, planning and time management

WORK LOCATION AND CONDITIONS

  • Work from your own home at night and some weekend days (we provide all the equipment)
  • MUST live in or near San Diego County
Filter by location: All San Diego

Business Development Associate

San Diego / Corporate Office

Full-Time

Credentialing/Administrative Assistant

San Diego / Corporate Office

Full-Time

IT Analyst

San Diego / Corporate Office

Full-Time

Teleradiology Coordinator

San Diego / Remote

Full-Time