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JOB TITLE:         PACS Analyst 

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

BASIC FUNCTION

The PACS Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems.   This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs.  The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee.  This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.  Resolve application incidents, maintenance items, and enhancement requests.  Perform daily monitoring of applications in production use.  Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services.  Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.  Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures.  Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
  • Resolve application incidents, maintenance items, and enhancement requests.
  • Perform daily monitoring of applications in production use.
  • Coordinate application support with other information technology teams including Infrastructure, devops, and client services.
  • Modify tables/master files, make additions and changes under the direction of senior team members.
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • 1-3 years’ systems analysis experience administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis.
  • Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
    Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Other duties as assigned by IT management

 

REQUIREMENTS / QUALIFICATIONS

  • 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
  • 1-3 years of experience of hospital imaging department processes and workflow
  • 1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities.
  • 2-3 years of strong remote customer technical support experience
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Excellent interpersonal and communication skills, both oral and written
  • Experience working in a team-oriented, collaborative environment
  • End-user support in a multiplatform environment (mostly windows)
  • Document management systems and help desk software a plus.

  

PREFERRED QUALIFICATIONS 

  • Associate’s Degree in Biomedical Technology, Information Technology, or other related major
  • 1-3 years of HL7
  • 1-3 years of DICOM experience – (Protocol, syntax and compression ratios)
  • Work experience with PACS vendor applications preferably FUJI Synapse PACS, AGFA,
  • Work experience with Nuance Powerscribe 360 Voice Recognition, and Imaging Modality integration
  • Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
  • Experience with Office 365 and SharePoint desired
  • Basic understanding of IP routing
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

 

WORK LOCATION AND CONDITIONS

  • San Diego preferred, remote work environment considered for 2nd or 3rd shift
  • Travel <5% with occasional travel to customer locations to perform maintenance or installs
  • After hours on-call support will be required (weekends and holidays included)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Inspection and installation of cables in floors, ceilings, under desks, and behind furniture
  • Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals
Filter by location: All CA San Diego

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         Territory Sales Representative

REPORTS TO:    National Sales Director  

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in launching a disruptive technology that is revolutionizing the way that medical images are viewed and shared.  By delivering a fundamentally new way for the ingestion, exchange, storage, and interpretation of medical images, NucleusHealth facilitates a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its innovative software as a service (SaaS) and as a platform (PaaS). StatRad also provides high quality interpretation of medical images through its award winning teleradiology services.

 

POSITION OVERVIEW

The Territory Sales Representative is primarily responsible for selling the portfolio of existing products and the launch of new products into the NucleusHealth established and developing markets. This includes making outbound calls, setting appointments, and demonstrating technical products via in person and online webinar presentations. The goal of this position is to acquire new customers and drive revenue primarily over the phone.

 

JOB REQUIREMENTS AND SKILLS

  • Must have expert proficiency in clinical/technical knowledge, applications, strategic and tactical sales skills, and competitive product knowledge for the assigned NucleusHealth’s products
  • Ability to analyze prospective client’s existing business processes to identify efficiency enhancements and process improvements using NucleusHealth’s products
  • Must possess excellent over the phone communication/presentation skills
  • Must be proficient in demonstrating technical products via webinar and in person presentations
  • Ability to create your own book of business comprised of both warm and cold leads
  • Must have a strong ability to analyze, develop, and implement regional plans/processes, including measuring the results and modifying plans and strategies accordingly so that agreed upon objectives can be met
  • Ability to operate independently without frequent supervision or guidance
  • Acts as a team member and participates in the growth of other TSRs

 

KEY RESPONSIBILITIES

  • Sales activities include calling cold and warm leads, leading online product demonstrations, and occasional customer site visits and attendance at trade shows
  • Must meet sales activity goals and territory revenue objectives
  • Maintain awareness of market and competitive activities, business conditions, and product needs and be able to utilize the respective data to drive new business growth
  • Develop proficiency with Salesforce to track all sales activities, sales calls, competitive activity, sales forecasting and marketing communications activities
  • Continually identifies and sets priorities for key account opportunities in the various market segments for account revenue growth
  • Develops a network of customer and industry contacts in the territory to position NucleusHealth as a key member of the image sharing communities
  • Collects and reports information on all competitive activity, business opportunities, sales trends and results within the assigned market; provides input during weekly and monthly business reviews
  • Activate and maintain deep, long-lasting customer relationships at multiple levels within assigned accounts
  • Prepares and presents monthly forecast by accurately managing opportunity dates, dollar value and probabilities in Salesforce
  • Record all sales activity and required customer information in Salesforce on every customer interaction
  • Review the Region’s results and discuss with NucleusHealth Management on a weekly, monthly, quarterly and annual basis
  • Works with other NucleusHealth team members to prepare accurate contracts, RFPs and/or Client questionnaires

 

EXPERIENCE 

  • Bachelor’s Degree required, preferably in business administration or related field
  • 2+ years of Sales experience required, preferably in healthcare or technology fields
  • Online Software Demo experience preferred
  • Healthcare industry experience preferred

 

WORK LOCATION

  • Corporate office in San Diego, CA
  • Some travel to customer sites and trade shows
  • Majority of job responsibilities are conducted over the phone
  • Full time, non-exempt position
Filter by location: All CA San Diego

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         Technical Implementation Specialist

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

POSITION OVERVIEW

We are looking to build our team with a Technical Implementation Specialist (TIS) for our growing teleradiology services. This position will be responsible for the on-time delivery of all implementation projects and ensuring that each Customer, at go live, is optimally set up to succeed. This person will be responsible for all project management responsibilities during implementation along with technical implementation tasks while coordinating activities between the various departments that need to be engaged, and meeting Customer expectations.   This person will also assist with supporting already implemented teleradiology customers alongside our existing support team.

 

GENERAL RESPONSIBILITIES

  • Manage timely delivery of StatRad PACS implementation projects with bi-directional interfaces
  • Create, build, and test HL7 interfaces
  • Knowledge of PACS and RIS workflows within healthcare organizations strongly preferred
  • Work collaboratively with clients to assess workflows and recommend strategies to efficiently integrate StatRad services
  • Support and escalate issues while managing communication with clients until resolution
  • Proactively identify risks/issues so mitigation plans can be implemented
  • Deliver end user training on software
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Contribute to maintaining strong client relationships by providing top quality customer service
  • Proactively identify client questions or issues, prioritize and provide the best possible resolution with the client’s strategic or tactical objectives in mind
  • Work with client services support team to provide tier 1 client support
  • Follow-up on client support inquires in timely manner to verify client request has fully been addressed or resolved
  • Document all client communication within JIRA ticketing system
  • Conduct product testing procedures as needed for new releases representing both customer operations and client needs when applicable
  • Perform miscellaneous job-related duties as assigned

 

REQUIREMENTS 

  • Bachelor’s Degree required
  • 3-5 years’ experience with PACS, RIS, voice recognition or other clinical healthcare IT applications (EMR, etc.)
  • 2-3 years of HL7 interface experience
  • Working experience with JavaScript
  • Radiology workflow knowledge
  • Prepares project plans
  • Leads projects with guidance
  • Prior technical software implementation experience, preferably in the healthcare industry
  • Strong attention to detail with ability to coordinate multiple projects at once
  • Must be able to work independently, multi-task and prioritize responsibilities
  • Work in a professional manner to maintain/build customer relationships
  • Exceptional organization and time management skills
  • Excellent communications skills, both written and spoken
  • Extensive experience with MS Office Suite skills, including Excel, Word, PowerPoint, Adobe Acrobat and Visio, with expert skills utilizing Outlook
  • Knowledge of OS/application deployment technologies
  • Ability to learn proprietary software thoroughly and efficiently
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Knowledge of applicable data privacy practices and laws
  • Ability to lift 50 pounds

 

PREFERRED

  • PACS Administrator experience
  • Radiology procedure knowledge such as CT, MRI, Diagnostic X RAY and US.
  • CIIP certification

 

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego, CA
  • Minimal travel (potentially to customer sites) estimated 5-10%
  • Full time position
Filter by location: All CA San Diego

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time