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JOB TITLE: PACS Analyst (1st Shift)

REPORTS TO: Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

BASIC FUNCTION

The PACS Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems. This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs. The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee. This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required. Resolve application incidents, maintenance items, and enhancement requests. Perform daily monitoring of applications in production use. Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services. Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases. Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures. Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
• Resolve application incidents, maintenance items, and enhancement requests.
• Perform daily monitoring of applications in production use.
• Coordinate application support with other information technology teams including Infrastructure, devops, and client services.
• Modify tables/master files, make additions and changes under the direction of senior team members.
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
• Participate in team and cross-team meetings and maintain appropriate meeting records
• 1-3 years’ systems analysis experience administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis.
• Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
Become fully knowledgeable with company’s proprietary software & hardware platforms
• Other duties as assigned by IT management

 

REQUIREMENTS / QUALIFICATIONS

• 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
• 1-3 years of experience of hospital imaging department processes and workflow
• 1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities.
• 2-3 years of strong remote customer technical support experience
• Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation and focus
• Excellent interpersonal and communication skills, both oral and written
• Experience working in a team-oriented, collaborative environment
• End-user support in a multiplatform environment (mostly windows)
• Document management systems and help desk software a plus.

 

PREFERRED QUALIFICATIONS

• Associate’s Degree in Biomedical Technology, Information Technology, or other related major
• 1-3 years of HL7
• 1-3 years of DICOM experience – (Protocol, syntax and compression ratios)
• Work experience with PACS vendor applications preferably FUJI Synapse PACS, AGFA,
• Work experience with Nuance Powerscribe 360 Voice Recognition, and Imaging Modality integration
• Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
• Experience with Office 365 and SharePoint desired
• Basic understanding of IP routing
• Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

 

WORK LOCATION AND CONDITIONS

• Corporate office in San Diego required for 1st shift
• Travel <5% with occasional travel to customer locations to perform maintenance or installs
• After hours on-call support will be required (weekends and holidays included)
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Inspection and installation of cables in floors, ceilings, under desks, and behind furniture
• Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals

Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         Training and Development Specialist 

REPORTS TO:    Director, Client Operations   

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology in the cloud, with substantial growth planned for both offerings.  We have an exciting and innovative organization that is driving next-generation tools and processes, improved experiences, enhanced use of data and analytics to help us create market-leading customer content and experiences.

 

SUMMARY

The Training and Development Specialist position is a dynamic, fast paced, position which enables you to support our growing client base. This position performs client services general operational support functions in two primary areas, including training content and delivery and customer support in a cloud-based company.

For training content and delivery, responsibilities include identifying training needs, developing ongoing, continuous educational self-paced training content that will be used to enhance our client portals for full customer self-service and provide instructor led training, where needed.  We believe that great online content and experiences (docs, demos, videos, tutorials) are the foundation of everything that we do to make it easy for customers to learn and adopt our technology to solve their business challenges.   We are seeking passionate training content developers to create engaging content for some of the most widely-used and fast-growing cloud service (Microsoft Azure preferred).  This is a great opportunity to drive cloud adoption and empower our cloud customers.

For client services operations, this position is required to answer customer calls and emails about a variety of issues ranging from break/fix, to functional requests, to general customer service needs.  Ultimately, you will ensure our customers develop the product knowledge needed to be able to independently and successfully utilize our cloud-based platforms.

 

KEY RESPONSIBILITIES

  • Develop multi-channel assets (audio, video, tutorials, simulations, interactions) to support full client self-service such as self-paced instruction with videos, how-to articles, training aids, demonstration models, multimedia visual aids, computer tutorials, FAQ, and reference materials
  • Coordinate product-related trainings, including presentations of new features and simulation activities in a demo environment
  • Identify and develop documentation, knowledge base articles and other training materials.
  • Deliver group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field
  • Gather feedback from trainees and instructors and recommend suggestions to improve the learning process
  • Coordinates or performs administrative functions necessary to deliver and document training programs
  • Analyze complex concepts and processes, then turn them into easy-to-understand slides and visual aids
  • Communicate ideas on ways to provide better service or improve workflow
  • Responsible for providing direct product support to Nucleus Health clients by email and phone to assist with any questions or issues
  • Contribute to maintaining strong client relationships by providing top quality customer service
  • Proactively identify client questions or issues, prioritize and provide the best possible resolution with the client’s strategic or tactical objective in mind
  • Follow-up in timely manner to verify client request has fully been addressed or resolved.
  • Document all client communication within ticketing system
  • Conduct product testing procedures as needed for new releases representing both customer operations and client needs
  • Perform miscellaneous job-related duties as assigned

 

POSITION REQUIREMENTS

  • 2-3 years developing training content in a SaaS environment with such platforms such as Camtasia, GoToMeeting, or similar programs
  • Ability to develop, implement, and deliver product based training content
  • Experience designing and developing customer-oriented technical content
  • Experience creating visuals and diagrams that facilitate understanding through graphics
  • Experience interacting with and learning from customers
  • 2-3 years of direct customer facing support via phone, email and IM channels directly in a SaaS environment
  • Self-directed, proven ability to work independently with little guidance
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Proficiency in Microsoft Office 365 – Outlook, Word, Excel, PowerPoint
  • Ability to determine training objectives
  • Organizing and coordinating skills
  • This is a full-time position

 

PREFERRED SKILLS AND ABILITIES

  • Strong preference for 2-4 years’ experience with public clouds in an operations role (Microsoft Azure, Google Cloud or Amazon Web Services in a client operations position)
  • 1-2 years implementation or support experience with radiology imaging systems (PACS)
  • Basic knowledge of adult learning and instructional design
  • Knowledge of web-based learning platforms and modern educational techniques
  • Bachelor’s degree in Education, Training, HR or related field
  • Healthcare information technology experience such as working with EMRs (Epic and Cerner), or PACS on a customer-facing basis

 

WORK LOCATION 

  • Work from the corporate office in San Diego, CA
  • MUST live in San Diego County
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:        Corporate Recruiter

REPORTS TO:    Vice President, Finance and Administration

 

COMPANY OVERVIEW

 

This is a unique opportunity to join a company that is leveraging its long history of success in launching disruptive technology that is revolutionizing the way that medical images are viewed and shared.  For 20 years, our company has provided high quality interpretation of medical images through its award winning teleradiology services, StatRad.  By delivering a fundamentally new way for the ingestion, exchange, storage, and interpretation of medical images, NucleusHealth facilitates a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its innovative software as a service (SaaS) and as a platform (PaaS).

 

POSITION OVERVIEW

NucleusHealth is currently seeking a dynamic, friendly Corporate Recruiter to drive our physician and employee recruitment efforts as we continue to expand due to strong sales growth and in anticipation of our new commercial services launch.  The Corporate Recruiter is a full-time position that will participate in activities related to all aspects of recruiting, interviewing, onboarding, and general HR administration for our growing organization.

 

PRIMARY RESPONSIBILITIES

  • Leads the entire recruiting process including posting ads, screening resumes and candidates, scheduling interviews, and candidate tracking
  • Develops and coordinates effective recruitment strategies/campaigns for physicians and employees
  • Manages all pre-employment activities including offer approvals, new hire packets, and background investigations
  • Assists hiring managers in drafting job descriptions and job postings
  • Provides information and guidance to employees regarding policies, procedures, benefits, forms, and records
  • Compile and update recruiting and hiring metrics reports
  • Assists with the development and implementation of personnel policies and procedures
  • Ensure that the company’s policies align with all employment laws and regulations
  • Works closely with the Vice President of Finance and Administration on any physician and employee issues that might arise
  • Provides administrative support including record keeping, file maintenance, data entry, copying, scanning, and other clerical functions
  • Promote employee engagement by proposing and helping plan team-building activities, special celebrations, and other events to support a positive work environment and culture
  • Other duties and projects as assigned

 

 

JOB REQUIREMENTS AND SKILLS

  • Strong proficiency using Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Integrity, diplomacy, professionalism, and confidentiality is a must
  • Excellent organizational and planning skills and the ability to balance multiple priorities
  • Must have strong written and verbal communication skills as you will be interacting with physicians, senior management, and employees at all levels
  • Exceptional attention to detail with the ability to take responsibility, follow through, and deliver results
  • Sense of urgency with the ability to respond in a timely and efficient manner
  • Career oriented with a strong work ethic and focus on continuous improvement – willingness to learn
  • Knowledge and experience with HR onboarding, terminations, benefits administration, and documentation preferred
  • General knowledge of employment laws and regulations
  • Ability to read, interpret, write, and update policies, procedures, and correspondence

 

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in Human Resources, Business, or related field
  • One to three years of recruiting experience
  • Two years of prior related Human Resources experience preferred

 

WORK LOCATION

  • Corporate office in San Diego, California
  • Full time salaried position
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:        IT Infrastructure Engineer

REPORTS TO:    Director of IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging a long history of success in the medical image industry. For 20 years, NucleusHealth has provided high quality interpretation of medical images through its award-winning teleradiology services, and along the way developed innovative technologies to ensure images and services are delivered with unsurpassed speed, security, and quality.  NucleusHealth’s latest web-based technology is revolutionizing the industry by providing a fundamentally new way for the ingestion, delivery, transfer and storage of medical images. Our goal is to facilitate a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its software as a service (SaaS) and as a platform (PaaS).

 

POSITION OVERVIEW

The person filling this position will be a senior member of the Information Technology team at NucleusHealth. The IT & Technical Support team is an infrastructure, operations, and customer support team responsible for the 365 x 24 x 7 operations of the organization. The successful candidate will work with various cross organizational teams and responsibilities include supporting NucleusHealth technology architecture, engineering, administration and strategic goals. Additionally, the successful candidate is responsible for proactive monitoring and metrics of systems and services on a national basis to ensure high availability and performance for seamless business technology operations. The Principal IT Engineer also researches and evaluates current systems offering recommendations for improvement.

 

PRIMARY RESPONSIBILITIES

  • Must be able to be a proactive member of the team with little to no supervision while meeting or exceeding the needs of the information technology organization and NucleusHealth
  • Analyze, resolve and perform root cause analysis for serious systems failures and issues that impact the performance or functionality of NucleusHealth systems
  • Ensure the operational health of a mission-critical environment across the IT infrastructure
  • Provide technical consulting and assistance for teams and projects
  • Install, configure, maintain, and troubleshoot client servers
  • Identify opportunities to improve and automate work to improve outcomes and reduce cost
  • Define and document IT policies, procedures, and standards related to supported systems
  • Utilize excellent written and verbal communication skills to present complex technical information in a clear and concise manner to a variety of audiences
  • Become an expert on NucleusHealth’s proprietary offerings in order to offer tier 3 support to team members and clients as needed
  • Mentor other team members
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical client contacts
  • Ensure compliance to IT standards, policies and software licensing
  • Ability to work on incoming help desk tickets during times over overload as well as act as tier 4 support for issues that need to be escalated

 

JOB REQUIREMENTS AND SKILLS

  • 3-5 years experience in an IT infrastructure role in a professional environment
  • Intermediate level knowledge of Microsoft Operating Systems and Office software
  • Intermediate level knowledge of Active Directory and Office 365
  • Intermediate level knowledge of the Microsoft Azure environment
  • Intermediate level knowledge of Microsoft SharePoint and Jira are desirable
  • Ability to effectively prioritize and execute tasks in a high-volume, high-pressure environment with little to no supervision
  • Strong customer service orientation and focus
  • Experience with support ticket management and tracking
  • Strong customer service, problem solving and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Knowledge of scripting technologies (e.g., java script) is desirable
  • Experience in designing, implementing and maintaining high availability environments
  • Extensive knowledge of Microsoft SQL to include security, query, and best practices
  • Medical technology background preferred but not required
  • Ability to work on-call or after normal scheduled hours as needed
  • Ability to lift 50 pounds

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree required or 3-5 years direct work experience required
  • MIST, Network +, and Security + certificates are desired. Experience in lieu of certification is acceptable after vetting process
  • 3 + years in an information technology lead or mentoring position
  • Solid knowledge to work independently with Microsoft O365 technologies: Skype, SharePoint (Both on premise and cloud), Messaging, Strong ability with Active Directory (Group Policy Objects), windows/networking configuration and administration
  • Combination of education, training and/or experience will be considered for this position

WORK LOCATION AND CONDITIONS

  • Corporate headquarters San Diego, CA
  • May require some travel to team meetings, etc.
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         PACS Analyst 

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

BASIC FUNCTION

The PACS Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems.   This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs.  The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee.  This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.  Resolve application incidents, maintenance items, and enhancement requests.  Perform daily monitoring of applications in production use.  Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services.  Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.  Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures.  Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
  • Resolve application incidents, maintenance items, and enhancement requests.
  • Perform daily monitoring of applications in production use.
  • Coordinate application support with other information technology teams including Infrastructure, devops, and client services.
  • Modify tables/master files, make additions and changes under the direction of senior team members.
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • 1-3 years’ systems analysis experience administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis.
  • Skills in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
    Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Other duties as assigned by IT management

 

REQUIREMENTS / QUALIFICATIONS

  • 2-4 years’ experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
  • 1-3 years of experience of hospital imaging department processes and workflow
  • 1-3 years of experience of PC and server hardware, networking, storage technology and imaging modalities.
  • 2-3 years of strong remote customer technical support experience
  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation and focus
  • Excellent interpersonal and communication skills, both oral and written
  • Experience working in a team-oriented, collaborative environment
  • End-user support in a multiplatform environment (mostly windows)
  • Document management systems and help desk software a plus.

  

PREFERRED QUALIFICATIONS 

  • Associate’s Degree in Biomedical Technology, Information Technology, or other related major
  • 1-3 years of HL7
  • 1-3 years of DICOM experience – (Protocol, syntax and compression ratios)
  • Work experience with PACS vendor applications preferably FUJI Synapse PACS, AGFA,
  • Work experience with Nuance Powerscribe 360 Voice Recognition, and Imaging Modality integration
  • Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
  • Experience with Office 365 and SharePoint desired
  • Basic understanding of IP routing
  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

 

WORK LOCATION AND CONDITIONS

  • San Diego preferred, remote work environment considered for 2nd or 3rd shift
  • Travel <5% with occasional travel to customer locations to perform maintenance or installs
  • After hours on-call support will be required (weekends and holidays included)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Inspection and installation of cables in floors, ceilings, under desks, and behind furniture
  • Lifting and transporting of moderately heavy objects, such as computers, servers, and peripherals
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         Territory Sales Representative

REPORTS TO:    National Sales Director  

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in launching a disruptive technology that is revolutionizing the way that medical images are viewed and shared.  By delivering a fundamentally new way for the ingestion, exchange, storage, and interpretation of medical images, NucleusHealth facilitates a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its innovative software as a service (SaaS) and as a platform (PaaS). StatRad also provides high quality interpretation of medical images through its award winning teleradiology services.

 

POSITION OVERVIEW

The Territory Sales Representative is primarily responsible for selling the portfolio of existing products and the launch of new products into the NucleusHealth established and developing markets. This includes making outbound calls, setting appointments, and demonstrating technical products via in person and online webinar presentations. The goal of this position is to acquire new customers and drive revenue primarily over the phone.

 

JOB REQUIREMENTS AND SKILLS

  • Must have expert proficiency in clinical/technical knowledge, applications, strategic and tactical sales skills, and competitive product knowledge for the assigned NucleusHealth’s products
  • Ability to analyze prospective client’s existing business processes to identify efficiency enhancements and process improvements using NucleusHealth’s products
  • Must possess excellent over the phone communication/presentation skills
  • Must be proficient in demonstrating technical products via webinar and in person presentations
  • Ability to create your own book of business comprised of both warm and cold leads
  • Must have a strong ability to analyze, develop, and implement regional plans/processes, including measuring the results and modifying plans and strategies accordingly so that agreed upon objectives can be met
  • Ability to operate independently without frequent supervision or guidance
  • Acts as a team member and participates in the growth of other TSRs

 

KEY RESPONSIBILITIES

  • Sales activities include calling cold and warm leads, leading online product demonstrations, and occasional customer site visits and attendance at trade shows
  • Must meet sales activity goals and territory revenue objectives
  • Maintain awareness of market and competitive activities, business conditions, and product needs and be able to utilize the respective data to drive new business growth
  • Develop proficiency with Salesforce to track all sales activities, sales calls, competitive activity, sales forecasting and marketing communications activities
  • Continually identifies and sets priorities for key account opportunities in the various market segments for account revenue growth
  • Develops a network of customer and industry contacts in the territory to position NucleusHealth as a key member of the image sharing communities
  • Collects and reports information on all competitive activity, business opportunities, sales trends and results within the assigned market; provides input during weekly and monthly business reviews
  • Activate and maintain deep, long-lasting customer relationships at multiple levels within assigned accounts
  • Prepares and presents monthly forecast by accurately managing opportunity dates, dollar value and probabilities in Salesforce
  • Record all sales activity and required customer information in Salesforce on every customer interaction
  • Review the Region’s results and discuss with NucleusHealth Management on a weekly, monthly, quarterly and annual basis
  • Works with other NucleusHealth team members to prepare accurate contracts, RFPs and/or Client questionnaires

 

EXPERIENCE 

  • Bachelor’s Degree required, preferably in business administration or related field
  • 2+ years of Sales experience required, preferably in healthcare or technology fields
  • Online Software Demo experience preferred
  • Healthcare industry experience preferred

 

WORK LOCATION

  • Corporate office in San Diego, CA
  • Some travel to customer sites and trade shows
  • Majority of job responsibilities are conducted over the phone
  • Full time, non-exempt position
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time

JOB TITLE:         Technical Implementation Specialist

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

POSITION OVERVIEW

We are looking to build our team with a Technical Implementation Specialist (TIS) for our growing teleradiology services. This position will be responsible for the on-time delivery of all implementation projects and ensuring that each Customer, at go live, is optimally set up to succeed. This person will be responsible for all project management responsibilities during implementation along with technical implementation tasks while coordinating activities between the various departments that need to be engaged, and meeting Customer expectations.   This person will also assist with supporting already implemented teleradiology customers alongside our existing support team.

 

GENERAL RESPONSIBILITIES

  • Manage timely delivery of StatRad PACS implementation projects with bi-directional interfaces
  • Create, build, and test HL7 interfaces
  • Knowledge of PACS and RIS workflows within healthcare organizations strongly preferred
  • Work collaboratively with clients to assess workflows and recommend strategies to efficiently integrate StatRad services
  • Support and escalate issues while managing communication with clients until resolution
  • Proactively identify risks/issues so mitigation plans can be implemented
  • Deliver end user training on software
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Contribute to maintaining strong client relationships by providing top quality customer service
  • Proactively identify client questions or issues, prioritize and provide the best possible resolution with the client’s strategic or tactical objectives in mind
  • Work with client services support team to provide tier 1 client support
  • Follow-up on client support inquires in timely manner to verify client request has fully been addressed or resolved
  • Document all client communication within JIRA ticketing system
  • Conduct product testing procedures as needed for new releases representing both customer operations and client needs when applicable
  • Perform miscellaneous job-related duties as assigned

 

REQUIREMENTS 

  • Bachelor’s Degree required
  • 3-5 years’ experience with PACS, RIS, voice recognition or other clinical healthcare IT applications (EMR, etc.)
  • 2-3 years of HL7 interface experience
  • Working experience with JavaScript
  • Radiology workflow knowledge
  • Prepares project plans
  • Leads projects with guidance
  • Prior technical software implementation experience, preferably in the healthcare industry
  • Strong attention to detail with ability to coordinate multiple projects at once
  • Must be able to work independently, multi-task and prioritize responsibilities
  • Work in a professional manner to maintain/build customer relationships
  • Exceptional organization and time management skills
  • Excellent communications skills, both written and spoken
  • Extensive experience with MS Office Suite skills, including Excel, Word, PowerPoint, Adobe Acrobat and Visio, with expert skills utilizing Outlook
  • Knowledge of OS/application deployment technologies
  • Ability to learn proprietary software thoroughly and efficiently
  • Software validation and testing as needed
  • Interact with clients across different functional roles
  • Liaison between technical and non-technical clients and contacts
  • Become fully knowledgeable with company’s proprietary software & hardware platforms
  • Knowledge of applicable data privacy practices and laws
  • Ability to lift 50 pounds

 

PREFERRED

  • PACS Administrator experience
  • Radiology procedure knowledge such as CT, MRI, Diagnostic X RAY and US.
  • CIIP certification

 

WORK LOCATION AND CONDITIONS

  • Corporate office in San Diego, CA
  • Minimal travel (potentially to customer sites) estimated 5-10%
  • Full time position
Filter by location: All CA San Diego

PACS Analyst (1st Shift)

San Diego / Corporate Office

Full-Time

Training and Development Specialist

San Diego / Corporate Office

Full-Time

Corporate Recruiter

San Diego / Corporate Office

Full-Time

IT Infrastructure Engineer

San Diego / Corporate Office

Full-Time

PACS Analyst (2nd or 3rd shift)

San Diego / Remote

Full-Time

Territory Sales Representative (Entry Level)

San Diego / Corporate Office

Full-Time

Technical Implementation Specialist

CA / San Diego / Corporate Office

Full-Time