Training and Development Specialist

JOB TITLE:         Training and Development Specialist 

REPORTS TO:    Director, Client Operations   

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology in the cloud, with substantial growth planned for both offerings.  We have an exciting and innovative organization that is driving next-generation tools and processes, improved experiences, enhanced use of data and analytics to help us create market-leading customer content and experiences.

 

SUMMARY

The Training and Development Specialist position is a dynamic, fast paced, position which enables you to support our growing client base. This position performs client services general operational support functions in two primary areas, including training content and delivery and customer support in a cloud-based company.

For training content and delivery, responsibilities include identifying training needs, developing ongoing, continuous educational self-paced training content that will be used to enhance our client portals for full customer self-service and provide instructor led training, where needed.  We believe that great online content and experiences (docs, demos, videos, tutorials) are the foundation of everything that we do to make it easy for customers to learn and adopt our technology to solve their business challenges.   We are seeking passionate training content developers to create engaging content for some of the most widely-used and fast-growing cloud service (Microsoft Azure preferred).  This is a great opportunity to drive cloud adoption and empower our cloud customers.

For client services operations, this position is required to answer customer calls and emails about a variety of issues ranging from break/fix, to functional requests, to general customer service needs.  Ultimately, you will ensure our customers develop the product knowledge needed to be able to independently and successfully utilize our cloud-based platforms.

 

KEY RESPONSIBILITIES

 

POSITION REQUIREMENTS

 

PREFERRED SKILLS AND ABILITIES

 

WORK LOCATION 

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