PACS Analyst (2nd or 3rd shift)

JOB TITLE:         PACS Analyst 

REPORTS TO:    Director, IT & Technical Support

 

COMPANY OVERVIEW

This is a unique opportunity to join a company that is leveraging its long history of success in teleradiology services to rapidly expand its new medical imaging technology, with substantial growth planned for both offerings.

 

BASIC FUNCTION

The PACS Analyst will be responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all Nucleus Health systems.   This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs.  The typical end user is a PACS Administrator, Director of IT, Physician, or Nucleus employee.  This position requires the ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

Essential Functions Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.  Resolve application incidents, maintenance items, and enhancement requests.  Perform daily monitoring of applications in production use.  Coordinate application support with other IT teams including Infrastructure, DevOps teams and also Client Services.  Make additions and changes under the direction of senior team members complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.  Modify tables/master files, implement changes using documented procedures that are compliant with department’s policies and procedures.  Take full ownership of IT tickets and act as a liaison between customer and other support staff to facilitate resolution.

All NucleusHealth IT personnel will have overlapping responsibilities. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same.

 

PRIMARY RESPONSIBILITIES

 

REQUIREMENTS / QUALIFICATIONS

  

PREFERRED QUALIFICATIONS 

 

WORK LOCATION AND CONDITIONS

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