IT Support Engineer-Tier 2

JOB TITLE:         IT Support Engineer – Tier 2

REPORTS TO:    IT Engineer & Night Supervisor or Director, IT & Technical Support

COMPANY OVERVIEW

This is a unique opportunity to join a market-leading company in the telehealth industry. We support healthcare providers around the country through our teleradiology services primarily during the evenings and on weekends. Using our novel cloud enabled medical image management and interpretation services, we help to advance patient care by facilitating rapid diagnosis from our large network of radiologists and clinical support professionals who all work from their homes.

POSITION OVERVIEW

The IT Support Engineer – Tier 2 is responsible for supporting the mission-critical radiology and DICOM PACS systems comprised of internal and external end users of all NucleusHealth systems. This position requires logging into the support queue and taking calls from internal and external customers to support their end user application and technical needs. The typical end user is a PACS Administrator, Director of IT, Physician, or NucleusHealth employee. This position requires an ability to communicate with technical and non-technical client personnel, managing the help desk, validating tickets, installing software and hardware, communicating with the Development team, and responding to issues with custom and standard software.

All NucleusHealth IT personnel will have overlapping responsibilities. The position will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. The qualified candidate must be able to manage resources in a complex, highly available environment and maintain accountability and organization of the same.

PRIMARY RESPONSIBILITIES

JOB REQUIREMENTS AND SKILLS

EDUCATION AND EXPERIENCE

WORK LOCATION AND CONDITIONS

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